FinAccess Household Survey

Access captures individuals with an active account in their own name in the last twelve (12) months with at least one financial service provider in either the formal and informal category. Those individuals who have access to financial services but do not have their own account, such as those using another family member’s account, are not included. A consumer who does not access any financial services or products from any formal or informal category is classified as excluded. 

The Access section includes the following dashboards: 

• ACCESS

• ACCESS BY SERVICE TYPE

Usage measures the actual use of an account in their own name and/or through someone else’s account (indirect usage) in the last twelve (12) months with at least one financial service provider in either the formal and informal category. 

The Usage section includes the following dashboards: 

• USE OF SAVINGS AND DEPOSITS

• USE OF INSURANCE AND PENSIONS

Quality measures whether the financial product/ service is appropriate and matches the clients’ needs, the range of options available to customers, and clients’ awareness and understanding of the product and services and its features. 

The Quality section includes the following dashboards: 

• GAMBLING

• FINANCIAL LITERACY

• SERVICE PROVIDER CHALLENGES

• FINANCIAL HEALTH

• FINANCIAL HEALTH COMPONENTS